When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

From print to digital, from written to spoken words and beyond, Jysk Fynske Medier (JFM) is the second...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...

The accessibility of reaching and consuming content through various touch points has left marketers scratching...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

We're coming off one of the most challenging years in business history. The pandemic forced every company...