The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Until recently, brands spent a lot of time waiting, Like a fisherman on a lazy summer afternoon, they...

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

The landscape has shifted for CMS, it used to be that big companies bought high end systems and adapted...

Find out how e-signatures can drive efficient digital workflows across an organization, improving the...

Communicating in ways that speak to each individual customer, is what allows brands to build strong relationships....

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...