The last mile is always evolving. In the new, digital post pandemic reality, delivery businesses must...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

The world of print and postal communications is changing. With reducing average run lengths and the ongoing...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

If your content strategy isn't as successful as you want it to be, you might benefit from a change of...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

As web experiences have become richer and more targeted over the years, there's been a persistent gap...

E-commerce has been shaping buying trends for the past 20 years. But surprisingly, the global B2B e-commerce...

Here are the key questions every marketer should ask themselves - and their stakeholders - when considering...

Consumer-grade search is one of the hardest feature to get right as it includes multiple disciplines...

In this knowledge brief, we'll analyse how organisations today are modernising sales practices and operations...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

The Challenge: A UK-based software company, EdgePetrol wanted to optimise its sales process to ensure...