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We surveyed 900 retailers to understand how they handle surges in demand (Black Friday), as well as how...

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This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

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RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

This guide offers organizational leaders a deeper understanding of why implementing more personalized...

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Software has transformed every business discipline. After the initial strides made by email, conferencing...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...