Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

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The threat of COVID-19 has caused companies to quickly switch to remote working, with almost anyone who...

Delivering an inspirational online shopping experience is key to convert and retain customers. Having...

About the Guide Following the most challenging period in business history, the next generation of CMOs...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Driving webinar registration and attendance is a major struggle for most companies. While webinars are...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

HR is all about serving your people, whether they are shiny new recruits or lifetime employees. But all...

Software has transformed every business discipline. After the initial strides made by email, conferencing...

Many companies upgrade their CMS as part of a larger digital transformation initiative. Adopting a new...