Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

With the right technology and tools in place you can do what your competitors aren't doing to make the...

A CRM system touches every part of your business. It is one of the most critical enablers of your business...

Discover the Game-Changing Benefits of CPQ. What exactly is CPQ software? And how does it translate to...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

How financial firms build stellar experiences in the cloud From ordering takeout on an app to joining...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Digital asset management (DAM) systems are becoming a key part of marketing operations infrastructure....

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...