Aircall, Gong, and SalesWorks ran a survey of SDRs and their managers at sales organisations across the...

Over the past year, society has proven we can be effective, creative and productive working from anywhere—even...

How is your organization encouraging inclusive leadership? Download our in-depth quarterly report to...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

The shift to digital-first buying, along with the corresponding rise in engagement, means marketers have...

As any marketer can tell you, few things are as effective in the sales process as human-to-human engagement....

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

With the right technology and tools in place you can do what your competitors aren't doing to make the...

In today's intensely competitive marketplace, the business world is moving rapidly to online transactions...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...