Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

The key to accomplishing your customer-centric marketing goals is to experiment and test what works for...

Loqate have surveyed over 3,000 global consumers and 300 retail executives to bring you their latest...

Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

As you are reading this, the entire annual gross domestic product of the United Kingdom is sitting in...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...