Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

From print to digital, from written to spoken words and beyond, Jysk Fynske Medier (JFM) is the second...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

Here's how marketers can connect with customers and prospects wherever they are, using smart data management. These...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...