Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

Here's how marketers can connect with customers and prospects wherever they are, using smart data management. These...

Learn six best practices of customer service and operations leaders for delivering consistent customer...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...