In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

For sales and marketing leaders operating in today's hyper-competitive world, their CRM system could...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...