In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML),...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

Working with market leaders, we create unique implementations that help us boost their sales results...