The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and...

Software engineering teams were often among the best placed to adjust to 2020's shift to working from...

Digital experience personalization is a major priority for global business leaders and investment plans...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Audiences are burnt out on digital marketing. They're flooded — non-stop — with emails, ebooks, webinars...

A CRM system touches every part of your business. It is one of the most critical enablers of your business...

Over the past year, society has proven we can be effective, creative and productive working from anywhere—even...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

As digital transformation accelerates worldwide, consumers are flocking to the internet for everything...

With the work landscape rapidly changing, the challenges ahead will require unique solutions. We surveyed...

The consumer-packaged goods (CPG) industry has changed dramatically in the past decade. Rapid digitalization...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

E-signatures create a secure and customer-friendly experience, are legally recognized in most countries,...

For many companies, the sales team sits at the heart of its profitability. Its ability to operate efficiently...