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Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

About the Report Creative obstacles and opportunities in an evolving workplace. We surveyed 400 US-based...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

There's a new paradox in marketing. We present a vision for how marketing leaders can balance trust and...

Your customers expect memorable moments at every brand touchpoint. And when you have websites, social...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Read this ebook to learn how to become an expert in searchandising, whether you're a beginner or a more...

Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees...

Consumer-grade search is one of the hardest feature to get right as it includes multiple disciplines...